Dear Valued Customer,
We hope this email finds you well. We would like to inform you about an important update regarding personal loans backed by pension assets. At CedisPay, we strive to ensure responsible lending practices and protect the interests of our customers and our organization.
Effective immediately, we have implemented a change in our lending policy for personal loans backed by pension assets. As part of this update, we want to emphasize that the lien on these loans should cover the full loan amount, irrespective of the loan amount itself. This policy applies to all personal loans, even those below GHS 10,000.
We understand that loans below GHS 10,000 typically require a guarantor as security in our normal salaried loan category. However, for personal loans backed by pension assets, it is important to note that the pension funds should fully cover the loan amount. This policy change is aimed at ensuring enhanced risk management practices and providing greater financial security for both you and our organization.
We kindly request your cooperation in adhering to this updated policy. Should you have any questions or require further clarification, please do not hesitate to contact our Customer Support team. We are here to assist you and address any concerns you may have.
Thank you for your continued trust in CedisPay. We remain committed to providing you with responsible lending solutions and exceptional service.
Best regards, Customer Relations Officer, CedisPay.
Dear Valued Customer,
We hope this email finds you well. We would like to inform you about some important updates regarding our unsecured salaried loans at CedisPay. As part of our commitment to responsible lending and ensuring the sustainability of our services, we have made the following changes, effective from July 2023:
These changes are essential to maintain a balanced and sustainable lending environment. We assure you that we have carefully considered these adjustments to ensure the continued provision of quality services and responsible lending practices.
If you have any questions or require further information about these changes, please do not hesitate to reach out to our Customer Support team. We are here to assist you and address any concerns you may have.
Thank you for your understanding and continued trust in CedisPay. We remain committed to providing you with reliable financial solutions that meet your needs.
Best regards, Customer Relations Officer, CedisPay
Dear Valued Customer,
We hope this email finds you in good health. At CedisPay, we strive to provide you with the best possible lending experience while ensuring responsible financial practices. In line with this commitment, we would like to inform you about an important update that will affect future loan applications.
Starting July 1, 2023, we have modified our loan eligibility model and scoring model to further enhance our assessment process. As part of these changes, we are placing greater emphasis on the automation of bill and loan payments. Automating your payments not only provides convenience but also increases the likelihood of timely repayments.
To ensure accurate assessments for future loan applications, we kindly request you to review the status of your current loan repayment method. If you have been utilizing mobile money auto deduction or a standing order, it is crucial to verify that these payment methods have been functioning correctly during the entire tenure of your previous loan.
If, during your previous loan repayment period, your mobile money auto deduction or standing order was not functioning as intended, despite fulfilling your repayment obligations, we would like to inform you of a new policy. In such cases, your CedisPay credit score will be impacted and a haircut will be applied to the loan amount if you choose to apply for a new loan.
To avoid any unnecessary adjustments to your loan amount in future applications, we strongly recommend taking the following steps:
Maintaining a seamless and efficient loan application process is our priority, and we appreciate your cooperation in this matter. By proactively ensuring the functionality of your automated loan repayment method, you can help us provide you with the best possible service.
Should you have any questions or require further assistance, please do not hesitate to reach out to our customer support team. We are here to provide guidance and address any concerns you may have.
Thank you for your attention to this important notice. We value your continued trust and look forward to serving you in the future.
Best regards, CedisPay Customer Experience Team
Dear Valued Customer,
We hope this email finds you well. At CedisPay, we are continuously working to improve our services and provide you with a seamless borrowing experience. Starting July 1, 2023, we will be implementing a new question in our loan application process to better understand your ongoing bill and loan payment arrangements.
To ensure accurate assessments and offer you the most suitable loan options, we kindly request you to answer the following question: Are your bill and loan payments automated? Please select one of the following options: (Yes / No)
If you select "Yes," we kindly ask you to provide evidence of your automated payment system. This may include documentation such as bank statements reflecting standing orders, proof of employer direct deductions, mobile money transaction history for auto deductions, or records of direct debits.
On the other hand, if you select "No," we want to inform you that this may have an impact on your credit score. Additionally, a haircut will be applied to the loan amount requested if you choose to proceed with the application. We highly encourage you to consider automating your bill and loan payments to benefit from a more favorable credit assessment.
Automated bill and loan payments offer numerous advantages, including convenience, timely payments, and improved creditworthiness. By automating your payments, you can enjoy greater financial control and ensure that your obligations are met promptly.
Should you have any questions or require further clarification, please do not hesitate to contact our customer support team. We are here to assist you and guide you through the process.
Thank you for your attention to this important update. We appreciate your continued trust in CedisPay, and we look forward to serving you with our improved loan application process.
Best regards, Customer Relations Manager CedisPay
Dear Valued Customer,
Warm greetings to you and your loved ones this festive season! We hope this message finds you well and in high spirits. As we approach the end of the year, we want to express our sincere gratitude for your continued partnership and trust in CedisPay.
Annual Pricing Review: In keeping with our tradition, we have some significant updates to share as part of our annual pricing review. This ensures fairness, competitiveness, and alignment with industry standards, reaffirming our commitment to providing you with the best financial solutions.
CedisPay Pricing Model Overview: Our pricing model is a meticulously crafted framework, considering the inherent risk in each product and the specific risk profile of our customers. Detailed information is available on our website (Pricing Model)
Loyalty Program for Pension-Backed Loans Customers in 2024: Meet specific criteria and become a CedisPay Gold Member, enjoying exclusive benefits like souvenirs, fast loan approval, and more. Thank you for being a valued part of the CedisPay family. We look forward to continuing our journey together in the coming year.
Best regards, Emmanuel Akrong CEO, CedisPay
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