Introduction

At CedisPay, our brand promise is to leave no one behind. We are committed to helping customers achieve financial fulfillment through personalized solutions that include promoting good financial habits, providing access to a variety of financial services, empowering customers to take control of their financial wellbeing, and equipping them with the knowledge and tools to make informed financial decisions.

The CedisPay Promises and Competences are designed to bring these promises to life and enable the company to achieve its strategic priorities, support the communities it serves, and provide its people with the resources and tools they need to develop and grow.

1. CedisPay Promises: The CedisPay Promises are built on the company's values and culture and are personal and human. The promises include radical trust in people, care for customers' unique needs, innovation on their behalf, empowerment through knowledge and tools, and the delivery of promised outcomes. These promises are designed to help customers achieve financial fulfillment and to ensure that no one is left behind.
   • We Trust: CedisPay believes in radical trust in people and provides opportunities for all to realize their potential. By using everyday life data, we establish trust with our customers and provide access to financial services, ensuring that no one is left behind.
   • We Care: At CedisPay, we understand that financial fulfillment means different things to different people. We develop relationships with our customers to understand their unique needs, and express our care based on those needs. Our outcomes are customized to help customers develop good financial habits, gain financial access, make financial choices, and eliminate limiting beliefs. We view this as a journey that starts as a financial utility and evolves into a financial catalyst.
   • We Dare: Our promise to our customers is to innovate on their behalf, providing them with the best possible outcomes. We act boldly, challenge the status quo, and work together as a team to find new ways to empower our customers.
   • We Share: We are committed to empowering our clients with the knowledge and tools to take charge of their financial future. We collaborate with each other to create an engaging, exciting team environment.
   • We Deliver: At CedisPay, we keep our promises and redefine financial services in ways our clients never imagined. We provide challenges within an environment of opportunity, accountability, and growth.
2. CedisPay Competencies: The CedisPay Competencies are a way for the company to translate its promises into everyday behavior. There are seven competencies that fall into three clusters: Envision, Energize, and Execute. The Envision cluster includes Innovative IQ and Insightful Thinking IQ, which are focused on generating new ideas and developing creative solutions. The Energize cluster includes Emotional IQ, Leadership IQ, and Talent IQ, which are focused on developing people and creating an engaging, exciting team environment. The Execute cluster includes Collaborative IQ, Decision-Making IQ, and Project Management IQ, which are focused on executing the company's strategy, delivering promised outcomes, and ensuring accountability and growth.

In conclusion, the CedisPay Promises and Competencies are designed to help the company achieve its primary goal of helping customers achieve financial fulfillment. The promises are personal and human and are based on the company's values and culture, while the competencies are designed to translate these promises into everyday behavior. By living its promises and utilizing its competencies, CedisPay can deliver on its strategic priorities, support the communities it serves, and provide its people with the resources and tools they need to develop and grow.